Category: Service Catalog

Re-opening Requests is bad, m’kay?

I’ve worked on Service Catalog engagements many times and have been often asked if it’s possible to configure the workflow to allow the re-opening RITMs or tasks after closure, with the possibility of somehow re-starting the workflow for that ticket. Of course, this is always possible, the ServiceNow platform is flexible enough to allow you […]

ServiceNow custom catalog variable type

Sometimes the base set of variable types available to you as a service catalog developer just do not cut the cheese. I have often pined for other non-standard variable types that are not included in the base platform. This article demonstrates how it is possible to roll your own catalog variable types using UI macros and […]